Jessica Valentine

A systems level thinker – I design services and experiences with a deep understanding of the user problem, driven by data and tracking impact. Managing processes and building spaces within a company where craft, collaboration, and innovation can thrive amongst colleagues. Upstate NY native, find me boating or walking my dog!

I’m currently a senior product designer at Mozilla, where I work collaboratively researching, designing, and developing user experiences for our consumer privacy products. My latest focus has been on leading UX & strategy for our email masking product Relay and our global cross platform VPN client. I’ve been working in the privacy and security space at Mozilla since 2020, starting off as a sole designer within that team to then over four years, leading design for those product teams and helping to shape and build our design practice within our org, establishing rituals and refining processes. I also worked in the weeds of our payment platform and accounts teams from a service design perspective, esp. in terms of understanding user journeys and the ever changing needs of subscription based products. I also led design for our customer support experiences, where we launched a complete redesign of our product’s support center back in 2019.

Previously I was a designer at frog where I worked on a diverse range of client projects, some of which you will still find highlighted here. My wheelhouse as a designer revolves around my passion for people and systems. I approach design challenges through the lens of the user and marry research and design to achieve our goals for the product.

👇 for more details about me, click the link below or ✉️drop me a line — jessdcook@gmail.com